Host associations must make at least 5% of the stadium capacity available exclusively to visiting supporters in an area of the stadium that can be segregated (see Article 19 of the UEFA Safety and Security Regulations) and must ensure that all related services and facilities (e.g. sanitary, catering and first aid) are available and in operation for as long as these spectators have access to the stadium. In addition, visiting associations are entitled to purchase up to 200 top-category tickets (unless otherwise agreed between the two associations in question) for their VIP supporters, sponsors, etc. (see the relevant Articles of the UEFA Stadium Infrastructure Regulations and the UEFA Safety and Security Regulations).
An adequate number of complimentary and purchase tickets, to be fixed by mutual agreement, must be set aside for the visiting association.
Visiting associations must, where relevant, sell their tickets by zone in order to facilitate the reallocation of unsold tickets. Visiting associations which have requested an allocation of tickets for the whole or part of the dedicated area that has been made available to them may return any unused tickets to the host association without payment up to seven days prior to the match, unless otherwise agreed by the two associations in writing. After this deadline the visiting association must pay for the whole allocation, irrespective of whether all the tickets have been sold.
The host association may reallocate tickets returned or not requested by the visiting association provided that all safety and security measures (as mentioned in the UEFA Safety and Security Regulations) are respected and that such tickets are not reallocated to supporters of the visiting association.
In the event that the host association puts in place a ticketing and media accreditation programme for its matches, it shall ensure that, as a minimum, the ticketing and media accreditation terms and conditions for those matches stipulate that:
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no person may conduct any promotional or commercial activity at the match stadium without the prior written approval of UEFA;
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tickets must not be used for any commercial purposes such as for promotion, advertising, use as a prize in a competition/sweepstake, or as part of a hospitality or travel package without the prior written approval of UEFA;
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all people attending the match acknowledge that use may be made (free of charge) of their voice, image and/or likeness in still images and audio/visual transmissions relating to the match (this acknowledgement is required even if no formal ticketing programme is put in place);
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no person attending the match may, without UEFA’s prior written approval, collect, record, transmit and/or exploit any sound, image, data, statistics and/or description of the match for any purpose other than for private use.