Home clubs must make at least 5% of the stadium capacity available exclusively to visiting supporters in an area of the stadium that can be segregated (see Article 19 of the UEFA Safety and Security Regulations) and must ensure that all related services and facilities (e.g. sanitary, catering and first aid) are available and in operation for as long as these spectators have access to the stadium. The price of tickets for supporters in the 5% allocation must not exceed the price paid for adult tickets in a comparable sector of the stadium that are sold to supporters of the home team (including tickets sold to season ticket holders, to persons who are members of the club, and/or sold as part of any promotion/promotional package for tickets exclusively for UEFA competition matches). Furthermore, in no case shall the price of those tickets for visiting supporters exceed €40.
Visiting clubs must, where relevant, sell their tickets by zone in order to facilitate the reallocation of unsold tickets. Visiting clubs that have requested an allocation of tickets for the whole or part of the segregated area may return any unused tickets to the home club without payment up to seven days prior to the match. After this deadline, the visiting club must pay for the whole allocation, irrespective of whether all the tickets have been sold.
The home club may reallocate tickets returned or not requested by the visiting club provided that all safety and security measures (as mentioned in the UEFA Safety and Security Regulations) are respected and that such tickets are not reallocated to supporters of the visiting club.
Visiting clubs are entitled to receive 200 top-category tickets for their premium supporters, sponsors, etc., but they are not obliged to take the full allocation. 50 of these tickets must be provided on a complimentary basis, and the rest are to be made available for purchase. In this regard, the provisions of Paragraph 20.01 of the UEFA Safety and Security Regulations apply. These tickets are to be located in the next highest category of seats after those providing access to the home club’s VIP area. They must be located in a single block, with appropriate stewarding and segregation, and must fulfil the following conditions:
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Located on the same side of the stadium as the visiting club’s VIP seats (as referred to in Paragraph 46.01),
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Located between the two 16m lines, and
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Located approximately midway up the stands.
All visiting team ticket allocations and ticketing arrangements, except those related to the ticket price cap for visiting supporter tickets, may be altered by written agreement between the two clubs concerned. Any reduction in the standard ticket allocation should, however, only be agreed to if there is a specific lack of demand from the supporters of the visiting team for the match in question.