Article 16 Ticket holder details - Safety and Security

UEFA Safety and Security Regulations

Content Type
Technical Regulations
Specific Regulations
Safety and Security
Enforcement Date
15 June 2019

Participating associations or clubs should keep detailed records of those persons to whom tickets are sold or supplied. This should include the names, addresses and date of birth of all such persons.


All such personal information must be made available, on request, to UEFA, the match organiser and local or national police in countries where the match is being staged subject to compliance with applicable laws. If required, it should also be provided to police in countries through which supporters will pass en route to the final destination where the match is taking place.


Where tickets are allocated to third parties, including supporters clubs, for distribution, the match organiser, association or club concerned must ensure that such third parties do not pass tickets to recipients who have not provided documentary proof of identification.


Where a visiting association or club does not fulfil the requirements regarding recording of ticketholder details and making such information available, then a partial or total reduction in the 5% ticket allocation for the future match(es) involving the relevant association or club may be imposed as a disciplinary measure.


The visiting association or club must provide all possible information on the number of persons believed to be travelling to an away match without tickets. Information should also be provided on potential demand for tickets from supporters of the away club residing in the host country or city.